Decision details

Report by the Local Government and Social Care Ombudsman

Decision Maker: Executive

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No


1.    That the report published by the Ombudsman on 6 July 2021, and attached at Appendix A to the report, be received and considered.


2.    That the actions already taken to address the concerns set out in the Ombudsman's at Appendix A of the report, be noted and affirmed.


3.    That the first two recommendations of the Ombudsman as set out in paragraph 70 of the Ombudsman's report at Appendix A, be accepted.


4.    That the requirement for the Council to act with all possible urgency to move from a net to a gross payment arrangement consistent with properly managing the risks of the change for the Council, providers and service users, be accepted.


5.    That the actions taken both in respect of practice changes already implemented and the significant actions and change in systems being implemented to bring about the changes required to its payment mechanism be noted, confirmed and approved.  That the work outstanding, and the assurance that this will be actioned with all possible urgency, be noted.

Report author: Pam Clipson

Publication date: 07/10/2021

Date of decision: 05/10/2021

Decided at meeting: 05/10/2021 - Executive

Accompanying Documents:



Original Text: