Agenda item

Digital Roadmap for Adult Care and Community Wellbeing

(To receive a report by Emma Scarth, Head of Business Intelligence and Performance, which introduces a presentation to the Committee on the Digital Roadmap for Adult Care and Community Wellbeing, and will demonstrate progress made to date as well as future plans)


Consideration was given to a report which provided members with an overview of the Digital Roadmap which aimed to set out how Lincolnshire County Council's vision for Adult Care and Community Wellbeing could be supported by harnessing new ways of working and digital technology innovation.  The Committee also received a presentation which demonstrated progress made to date and future plans.  It focused on the following key elements of the roadmap:

·       Library of Information & Services Connect to Support

·       Digital Self-Serve – Financial Assessments

·       NHS Digital Security and Protection Standard for Providers

·       Planned Developments to Mosaic Case Management System.


(NOTE: Councillor M J Overton MBE left the meeting at 12 noon)


Members were provided with the opportunity to ask questions of the officers present in relation to the information contained within the report and presentation and some of the points raised during discussion included the following:

·       It was reported that the Connect to Support service was due to go live the following week, and changes were currently taking place on the website.  The telephone and online support service was being hosted by Age UK through an established service called Lincs2Advice and so there was a wider availability of support that was able to be offered to all Lincolnshire residents who needed information and advice about care, support and Health Services.

·       Members were advised that good progress was being made on the offer which helped independent care providers in Lincolnshire achieve an NHS data security standard.  This would allow those providers to access an NHS secure e-mail address where it was expected that the flow of information would be improved between NHS organisations and care providers.  The majority of these improvements would not be visible to the customer, and it would enable the authority to offer a much more seamless service for the end user.

·       Members were updated on the progress of the project to introduce an online self-service Financial Assessment form, which was being funded through LGA/NHS Digital funds.  It was queried how, once the customer had provided the information through the system, how it would all be checked.  It was reported that when staff came to assess this information, instead of having a pile of paper, a picture of the document could be attached and sent through electronically, either by the service user or a family member or a social worker, and there would be support for people to be able to do this.  It was also noted that it would be a 'smart form' which also ensure that all necessary documents were included therefore also saving time from people needing to make multiple submissions if documents were missing.

·       It was recognised that this would not work for everyone, but at the moment there were a lot of people who were able to submit this information digitally.  This would also free up staff to help those customers who needed extra assistance.

·       Social workers would be trained to use the form so they could help people as required.

·       There was a growing expectation from the public of tasks which should be able to be completed online.

·       It was queried whether it would be possible to send a bank statement from an online bank account to the form, and it was confirmed that this would be possible, as the statement could be attached as a PDF document to the form.

·       It was highlighted that other local authorities had already expressed an interest in what had been done so far and how it had been done.  It was planned to hold some events in 2019 to promote the system.

·       It was commented that the key thing with this system was that it provided people with choice.

·       It was also noted that as families could now be quite dispersed it would allow for other family members to be involved and provide support.

·       Members were updated on the development plans for Mosaic in 2019.  This included the new Carer's Assessment, Plan and Review Workflow, which would go live in early 2019.  There would be further integration work with District Councils for Disabled Facilities Grants.  The Mosaic team would continue to work on a potential integration with Police systems with Servelec and also integration with LPFT's new Rio system.  Finally, Public Health's new integrated Lifestyle Service would use Mosaic to deliver its prevention services.

·       Members were updated on the plans for the new Mosaic Portals, known as Finestra, which would be delivered in phases throughout 2019.  The portals would deliver new ways for customers, workers and LCC's partners to send and receive information to each other.  An example of this was the ability for the public to self-refer via the portal, rather than contacting the CSC or being sent paper forms in the post to complete.  Work was also ongoing to integrate Mosaic with the STP Care Portal.  It was highlighted to members that the delivery of these elements would be dependent on the suppliers.

·       Finally, members were updated on 2019's plans for Mosaic Finance.  This work had already commenced with an improved Financial Assessment Referral pathway going live in November 2018.  Block payments would be provided through Mosaic in early 2019.  Further finance service deployments would be delivered at regular intervals throughout 2019.




          That the presentation and progress made to date be noted.

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