Decision details
Procurement of LCC Telephony System
Decision Maker: Executive
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: No
Decision:
1. That the replacement of the Avaya telephony system for LCC and its Customer Service Centre be approved.
2. That continued engagement with Symity for the implementation of the Anywhere 365 cloud contact centre solution as a replacement of the Council’s existing Avaya telephony system be approved.
3. That authority be delegated to the Executive Director – Resources, in consultation with the Executive Councillor for Highways, Transport and IT, to award a contract for five years to Symity for the Anywhere 365 cloud contact centre solution in light of the engagement referred to in paragraph two above.
Report author: John Wickens
Publication date: 06/07/2022
Date of decision: 05/07/2022
Decided at meeting: 05/07/2022 - Executive
Accompanying Documents:
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