Issue - meetings

(To receive a report from the Chief Executive, which seeks approval for the draft Corporate Plan Success Framework 2020-2023, as set out at Appendix B, as the next phase in organisational planning following the County Council approving a new Corporate Plan 2020-2030 for the Council in December 2019)

(1)  That the document, as set out at Appendix B to the report, be approved as the Lincolnshire County Council Corporate Plan Success Framework 2020-2023 to take effect from 1 May 2020.

(2)  That the planned revision of the Council's performance framework, which will be the subject of a subsequent report, be approved.

Debbie Barnes, OBE, Chief Executive, presented a report to the Executive on the Draft Corporate Plan Success Framework 2020-23.   Following the County Council's decision on 11 December 2019 to adopt a new Corporate Plan 2020/30 for the Council, with effect from 1 April 2020.  To meet the four ambitions in the Plan, a Success Framework for 2020-2023 had been developed, which the Executive was requested to approve.   For each ambition in the Corporate Plan, a series of measures and activities were proposed.  Reference was made to the impact of the coronavirus pandemic, which would require further work on developing plans for recovery actions.  

The report had been considered by the Overview and Scrutiny Management Board on 29 April 2020, and the Board's statement included support for the recommendations to the Executive. 

Following questions from the Executive, the following points were clarified:

• The customer service centre worked proactively and in a restorative manner to deal with issues before they reached the complaint stage and the current related measure did not recognise this and should therefore be reviewed.
• The plan focused on outcomes, and CLT was also considering how to manage productivity and outputs particularly with increased remote working.

The Executive concluded that the Plan was fit for purpose but that it required review in light of the coronavirus pandemic, which was likely to impact positively and negatively on a range of Council services and activities in the future, and this would be considered by the Executive and the Corporate Leadership Team.  

RESOLVED

(1)  That the document, as set out at Appendix B to the report, be approved as the Lincolnshire County Council Corporate Plan Success Framework 2020-2023 to take effect from 1 May 2020.

(2)  That the planned revision of the Council's performance framework, which will be the subject of a subsequent report, be approved.