Issue - decisions

1.    That the future services design and sourcing approach be approved as follows:

a)    The entering into of a shared service arrangement with Hoople Limited for the delivery of HR Administration and Payroll to the Council and to schools;

b)    The outsourcing of the operation of the Customer Service Centre services to external suppliers;

c)    That the Council retains responsibility for digital transformation and the technology that supports it using a mixed model for resourcing transformation with a combination of in-house resource and external expertise secured as and when required;

d)    The insourcing of the Adult Social Care and Exchequer services.

2.    That the carrying out of the necessary procurement processes to secure the services of external suppliers referred to in 1b and 1c above, be approved.

3.    That authority be delegated to the Executive Director – Resources, in consultation with the Leader of the Council, and for 1b and 1c above with the Executive Councillor for Children’s Services, Community Safety and Procurement, and for 1b above with the Executive Councillor for People Management and Corporate Property, to take all necessary decisions and steps to progress the new commissioning arrangements referred to in paragraph 1 above and to progress the procurements referred to in paragraph 2 above, up to and including the award of contracts.